Privacy Policy
Trading Tech SolutionsLast updated: October 3, 2026
How information is handled in connection with this website, business enquiries and agreed project work.
1. Scope and responsibility
This Privacy Policy explains how Trading Tech Solutions handles personal information in connection with this website, business enquiries and remotely delivered software development and IT services. “Personal information” means information that identifies a person or can reasonably be linked to a person. This policy distinguishes ordinary business contact information from client-controlled information accessed while performing a specific project.
Trading Tech Solutions is the point of contact for questions about its own handling of information. The website is hosted through Shopify, which also processes certain information to provide and secure its platform. Where a client asks us to process information on its behalf, the applicable project agreement and any data processing terms govern that activity. This policy does not replace those instructions.
2. Information you provide directly
If you email us or communicate through an agreed project channel, we may receive your name, business name, professional contact details, project requirements, relevant correspondence and information you choose to include. For an accepted engagement, records may also include billing details, payment status, approvals and the materials needed to deliver the work.
Please provide only information that is relevant to the enquiry or engagement. Do not send passwords, complete payment card details, government identification documents or sensitive personal records in an initial enquiry. Access credentials and confidential project materials should be shared only after an appropriate method has been agreed. We do not need unrelated personal information to scope ordinary software development work.
3. Current operation of the project form
The project form on this version of the website checks required entries in your browser and displays a completion message. It does not transmit the form entries to Trading Tech Solutions, add them to a customer database or create a paid order. The form does not intentionally save entered values in cookies, local storage or session storage. Your browser may independently retain information through its own autofill or session-restoration features.
To communicate your enquiry to us, send it to the email address displayed on the website. Information sent by email is handled under this policy and the security arrangements of the email services involved. If the form is changed to send enquiries in the future, this policy and the information presented with the form should be updated before that functionality is used.
4. Information associated with website visits
The hosting platform and services necessary to operate the website may process technical information such as IP address, browser type, operating system, requested pages, timestamps, referring pages and security-related events. The information available to us depends on the platform features and privacy settings enabled for the website.
The project form itself does not require visitor accounts or payment information. The project enquiry pages do not add independent advertising pixels, analytics scripts or marketing cookies. Separate theme features, apps or Shopify platform settings may affect technical data collection. The Cookie Policy explains the relevant categories of technologies and the choices that may be available.
5. Project materials and client-controlled data
A software engagement may require access to a client’s repository, application, database, cloud account or other system. Such access should be limited to what is necessary for the documented scope. The client is responsible for having a lawful basis to share the information and for providing appropriate instructions about permitted use, access and deletion.
Where we act as a service provider or processor for client-controlled personal information, we use that information to perform the agreed services and follow the applicable contract. We do not treat a client database as a general marketing list. Project-specific security, subprocessors, international transfers, return of data and incident reporting should be addressed in the relevant agreement where required.
6. Purposes for handling information
We use relevant business information to understand enquiries, prepare proposals, communicate about work, deliver services, manage billing, maintain necessary records, protect systems and address disputes. Technical information may be used to operate the website, diagnose problems and prevent misuse. We aim to collect and use information that is appropriate to those purposes.
We do not use project information to make a decision about your eligibility for credit, insurance, employment or another unrelated regulated benefit. A technical software audit evaluates software rather than profiling individuals. If a separate use is proposed that is incompatible with the original purpose, it should be explained and, where required, supported by a new lawful basis or consent.
7. Legal bases where required
Where applicable data protection law requires a legal basis, processing may be necessary to respond to a request before entering a contract, perform an agreement, comply with a legal obligation or pursue a legitimate business interest such as maintaining secure operations. A legitimate interest must be considered alongside the rights and reasonable expectations of the affected person.
Where consent is required for a particular activity, such as certain non-essential tracking technologies, that activity should depend on an appropriate consent choice. You may withdraw consent for future processing where consent is the applicable basis. Withdrawal does not make earlier lawful processing unlawful. We do not rely on a general acknowledgement in the project form as unrestricted consent for marketing or unrelated processing.
8. Service providers and disclosures
Information may be handled by providers used for website hosting, business email, file storage, approved collaboration tools and, for an accepted project, the relevant technical platforms. We should share only information reasonably required for the service involved and apply contractual or other protections appropriate to the circumstances. The specific project may require additional disclosures to be documented in the agreement.
We may also disclose information where reasonably necessary to comply with law, respond to a valid legal request, establish or defend a claim, protect people or address fraud and security concerns. A genuine business transfer may involve relevant records, subject to applicable protections. The website code does not create a mechanism for selling personal information or sharing it for cross-context behavioral advertising; enabling such activities would require separate assessment and appropriate disclosures.
9. International handling
Our business is based in the United States, and online services may involve providers or infrastructure in more than one jurisdiction. Information sent to us or used in a project may therefore be processed outside your own jurisdiction. Applicable privacy protections and government access rules can differ between jurisdictions.
Where a particular transfer is subject to legal safeguards, those safeguards must be addressed through the appropriate contract, approved transfer mechanism or other lawful arrangement. This policy does not claim that every project uses the same international transfer mechanism. Clients should identify any restrictions on the location of their project data before access or delivery is arranged.
10. Retention and deletion
Retention depends on the type of information and the reason it is held. Unconverted enquiries should be reviewed and removed when they are no longer reasonably needed for business follow-up. Contract, invoice and payment records may need to be retained for applicable accounting, legal and dispute-resolution purposes. A legal obligation or legitimate preservation requirement may prevent immediate deletion.
Client-controlled project data should be returned, deleted or retained according to the project agreement and the client’s lawful instructions. Backup copies may remain for a limited period under the provider’s backup cycle and should not be restored for an unrelated use. We do not claim a universal retention period for all records, because the period depends on the engagement, applicable requirements and the system involved.
11. Security and access
The appropriate safeguards depend on the information and systems involved. They may include restricted access, suitable authentication, approved transfer methods and the use of reasonably secure service providers. Project-specific controls should be documented when the engagement requires them. We should avoid requesting more access or keeping more information than the work needs.
No website, email system or digital storage method can be guaranteed completely secure. You should avoid sending unnecessary sensitive information and notify us if you believe an agreed account or project channel has been compromised. We address incidents according to the applicable contract and legal requirements; this policy does not promise a particular certification or a security guarantee.
12. Your requests and rights
Depending on the law that applies to you and to the relevant processing, you may have rights to request access, correction, deletion, restriction, portability or an objection to certain uses. You may also have rights relating to consent, sale or advertising-related sharing where those activities occur. These rights can be subject to verification, legal exceptions and limitations.
Send a request using the contact information at the end of this policy and describe the relationship and information concerned. We may ask for proportionate information to verify the request and protect records from unauthorized disclosure. If the information is controlled by one of our clients, we may direct your request to that client or assist it under the relevant agreement. Response and appeal procedures follow the law that applies rather than a single deadline asserted for every person.
13. Communications and marketing choices
Project messages, invoices and other necessary service communications are used to manage an enquiry or engagement. If separate marketing communications are introduced, they should identify the sender and offer an appropriate way to stop receiving them. Asking not to receive marketing does not necessarily stop messages needed to perform an active contract or meet a legal obligation.
We do not infer that completing the project form subscribes you to a mailing list. The form presently does not send information to us. If you no longer want follow-up about an enquiry you sent by email, tell us through the existing communication thread or the email address listed below.
14. Children and sensitive information
This website and the offered services are intended for business use and are not directed to children under 18. We do not knowingly seek personal information from children through the project form or ordinary enquiries. If you believe a child has sent us personal information, contact us so that the circumstances can be reviewed and appropriate action taken.
Sensitive information, including health records, identity documents and financial account credentials, should not be supplied unless it is necessary for a specific authorized engagement and suitable contractual and technical arrangements have been agreed. A general request for software services is not permission to collect unrelated sensitive data.
15. Other platforms, complaints and updates
A client system, third-party application or service provider may have its own privacy policy and responsibilities. This policy covers our activities and does not control a provider’s independent handling of information. Contact us if you have a concern about our processing so that we can review it. Where applicable, you may also contact the relevant privacy authority or use any statutory complaint or appeal procedure.
We may update this policy when the website, services or data handling practices change. The revision date above identifies the current version. Material changes should be reflected in the information presented to affected people and, where required, notified or supported by a new choice. A website update does not remove rights you have under an existing contract or mandatory law.
